AnspireAnspire

Refund Policy

Last updated: July 23, 2026

This Refund Policy applies to purchases of prepaid usage credits ("Credits") made on https://opentoken.anspire.ai, operated by Anchnet (International) Technology Co., Limited. All purchases are one-time payments — we do not operate subscriptions or automatic recurring billing, so there is no renewal to cancel.

1. Nature of the Product

Credits are a digital prepaid balance used to pay for AI model API usage at the unit prices published on our pricing page. Credits are delivered to your account immediately after a successful payment.

2. Refund Eligibility

  • Unused Credits: you may request a refund of the unused portion of a purchase within fourteen (14) days of the payment date.
  • Consumed Credits: Credits already consumed by API calls are non-refundable, as the corresponding computing resources have been used.
  • Duplicate or erroneous charges: verified duplicate transactions or amounts charged in error will be refunded in full, at any time.
  • Service failure: if a paid service is unavailable for a prolonged period due to a fault attributable to us, you may request a proportional refund of the affected unused Credits.
  • Promotional, bonus or gifted Credits have no cash value and are not refundable.

3. How to Request a Refund

  1. Email server@anspire.ai from your registered email address with the subject line "Refund Request".
  2. Include: your account email, the order/transaction ID (shown in your billing history and payment receipt), the payment date and amount, and the reason for the request.
  3. We will acknowledge your request within 2 business days and complete the review within 7 business days.

4. Refund Processing

  • Approved refunds are returned to the original payment method used for the purchase.
  • Depending on your card issuer or payment provider, funds typically arrive within 7–14 business days after the refund is processed.
  • Any bank or payment-channel fees that are non-recoverable may be deducted from the refunded amount where permitted by applicable law.

5. Account Closure / General Cancellation

You may stop using the Services at any time. If you close your account, you may request a refund of any remaining eligible unused Credits in accordance with Section 2. Closing your account does not incur any fee.

6. Contact

For any questions about this Policy, contact server@anspire.ai.
Anchnet (International) Technology Co., Limited, Rooms 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong